Help Tickets
Please visit the Knowledge Base if you have any issues. It is easily searched and most common issues have a listed solution in there.
https://nolatocontour.freshdesk.com/support/solutions/folders/69000409431
To get help from IT, please start by putting in a help desk ticket. To do this, please follow the instructions here:
For an explanation of ticket specifics including response time and priority levels, please follow this link:
https://nolatocontour.freshdesk.com/en/support/solutions/articles/69000851354-help-tickets
Forms
Anything that you need help with will either require a help desk ticket or the proper form. Commonly used IT forms
| Form Number | Title | Use |
| 1364 | Hardware/Software Request | Used for any needed hardware or software |
| 1318 | Computer Access Request | Used for Any permission changes (Windows or IQMS) |
| 1437 | Report Request | Changes to a Crystal Report file |
| 1499 | Label Format Change Request | Changes to any label in production |
Phones
To check voicemails, find the directory, change your voice message, or forward your desk phone to a cell phone, please follow the instructions here:
https://nolatocontour.freshdesk.com/en/support/solutions/articles/69000851355-desk-phone-useage
Network Drives
We have a few different network drives on our system. All network drives are backed up daily. If a document is accidentally deleted or overwritten, we can restore it as long as it has been on the network for over 24 hours. Onedrive and Sharepoint is also backed up this way. We do not back up any items on your PC, so please keep a backup of anything that you do not keep on the network. To access these drives (or IQMS) from home, please use the VPN. You will need to be set up on this beforehand, but once you are setup you will be able to access these from anywhere.
| Drive | Name | Use |
| H | Personal Drive | Private documents that only you should have access too |
| J | Department | Documents that are shared within a department (Engineering, Quality, etc.) |
| L | Company | Documents that are shared with the entire company. Note: anyone can add or delete from here. Contains forms list, SOP/WI, etc. |
| M | IQMS | Drive required for IQMS to function. You should never need to access these files unless asked by IT |
| R | Engineering Archive | Old project folders |
| Onedrive/Sharepoint | Network drives through microsoft. These are for shared documents, teams files, and ones that you need access to from anywhere. |
Passwords
All of our password rules are located here: