public IT support articles
Folder for adding Your account articles
Can you please try the following steps when you have a chance? Unplug the power cable from the docking station itself, wait about 30 seconds, and then plu...
Mon, 4 May, 2026 at 10:58 AM
Go to onedrive link that was sent to you Click download Extract zip file if it downloads as zip Open file and then double click SmartClient-Player ...
Thu, 29 Feb, 2024 at 10:27 AM
If you are not able to drag and drop emails into IQMS, First verify you are using Outlook calssic then follow the steps below once you have verified you are...
Mon, 18 May, 2026 at 10:10 AM
If you are trying to send an email to an email group and it keeps coming back saying it cannot send then you are very likely sending it to an @resource.loc...
Mon, 31 Oct, 2022 at 6:52 AM
If emails are going to a specific folder in a conversation or from a specific sender, check rules first. If there is no information in the rules, click one...
Mon, 24 Mar, 2025 at 1:32 PM
Excel spreadsheets can sometimes get corrupted when attached to an email by using the recent files button. Disabling the Adobe PDF send and track ...
Thu, 19 Aug, 2021 at 4:13 PM
Forward desk phone to cell phone To enable: Press the Intercom button Type in *71029 Type in the number you want to forward to (include a 1 before t...
Thu, 16 Sep, 2021 at 5:55 PM
Nolato Password policy for computers, IQMS and e-mail accounts Your password must meet the following requirements. • At least 14 characters long • ...
Mon, 18 Nov, 2024 at 3:28 PM
In an effort to better manage help tickets, we are introducing some guidelines to the priority levels. There are currently 4 different levels and each has a...
Mon, 5 Feb, 2024 at 5:05 PM
Open File Explorer by clicking the icon or hitting Windows Key + E Click This PC Click Map Network Drive at the top Select Drive “W”. &n...
Thu, 19 Aug, 2021 at 9:48 AM