public IT support articles

Folder for adding Your account articles

Solidworks Evaluate tab missing
1. Exit out of SOLIDWORKS  2. From the windows start button, type "regedit" and run the registry editor.  3. Navigate to the branch "<HK...
Wed, 17 Jan, 2024 at 10:29 AM
Solidworks is opening files slowly
If SolidWorks is opening STEP (.stp) files very slowly, one thing you can try is deleting or renaming the SolidWorks registry key. This will reset any user-...
Mon, 23 Jun, 2025 at 1:45 PM
Solidworks takes long time to open STEP file
If solidworks is taking a long time to open a STEP file, first try opening from your local PC instead of from the network. After that, try saving it as ...
Mon, 23 Jun, 2025 at 3:52 PM
Standard label data
Look at comments on the attached PDF.
Thu, 12 Sep, 2024 at 10:39 AM
Teams add in is not showing up in outlook.
If you are not able to see teams meetings in Outlook, it is likely that the teams add-in needs to be removed from the disabled add-in's list. To fix thi...
Mon, 12 Feb, 2024 at 7:21 AM
Unable to join a teams meeting using outlook
If you are not able to join a Microsoft teams meeting through outlook or set up a teams meeting through outlook, do the following steps. 1. Close out of...
Fri, 2 Jul, 2021 at 5:11 PM
Unable to log into IQMS TNS Error
Error ORA-12154: TNS:Could not resolve the connect identifier specified When logging into IQMS, verify that the DB Alias is set to IQORA.  If it is...
Thu, 13 Jan, 2022 at 2:21 PM
Unable to send outlook emails.
1. Open Microsoft Outlook, in the bottom right corner of the screen. Verify that it says "Connected to: Microsoft exchange." If it does not sa...
Sun, 4 Jul, 2021 at 1:03 PM
Using My.IQMS support
Go here  https://my.iqms.com/support/helpfiles/default.aspx There are a few important button on this page.  The support tab is the only one that you wil...
Wed, 17 May, 2023 at 1:52 PM
Zebra Printer is printing blank labels between labels.
If a label has been pulled from a zebra printer it will throw off the calibration of the printer and cause a blank label to be printed between each label.  ...
Tue, 27 Dec, 2022 at 8:19 AM